Returns Policy
At GGLUXResale, we strive to provide a transparent and trustworthy shopping experience. As an independent luxury resale marketplace, we carefully inspect and authenticate each item prior to listing.
Due to the unique nature of pre-owned and resale luxury goods, all sales are considered final unless otherwise stated on the product page.
Eligibility for Returns
A return may be accepted only in the following cases:
You received an item that significantly differs from its description
You received the wrong item
The item was damaged during transit
We do not accept returns for:
Change of mind
Incorrect size or personal preference
Minor signs of wear consistent with resale condition
Items marked as “Final Sale”
Return Request Window
All return requests must be submitted within 48 hours of delivery.
Requests submitted after this timeframe may not be accepted.
How to Request a Return
To initiate a return, please contact us at:
Include the following information:
Order number
Reason for the return
Photos or video of the item (if applicable)
Photos of the original packaging
Each request is reviewed individually.
Authentication Disclaimer
All items sold on GGLUXResale undergo an independent authentication process prior to listing. However, GGLUXResale is not affiliated with, authorized by, or endorsed by any of the brands we sell.
Brand names, trademarks, and logos are the property of their respective owners and are used solely for identification purposes.
Refund Process
If your return is approved:
The item must be shipped back in its original condition
The item must not show any additional wear or damage
All original packaging and tags must be included
Once we receive and inspect the returned item, refunds will be processed within 5–10 business days.
Refunds are issued to the original payment method.
Shipping Costs for Returns
Original shipping fees are non-refundable
Return shipping costs are the responsibility of the customer, unless the return is due to our error
We recommend using a trackable and insured shipping service
Non-Returnable Items
The following items are non-returnable:
Items marked as “Final Sale”
Items that have been worn or altered after delivery
Items without original tags or packaging
Items returned without prior authorization
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
We may require:
Photos of the packaging
Photos of the item
Carrier documentation
Each case is reviewed individually.
Important Notice
GGLUXResale is an independent luxury resale company. We are not affiliated with, authorized by, or officially connected to any of the brands listed on our website.
All brand names, logos, and trademarks are used solely for descriptive and identification purposes.
Contact Information
For any questions related to returns or refunds, please contact:
📧 support@ggluxresale.com
📍 River Park Shopping Center
71 E Via La Plata, Fresno, CA 93720, USA